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F.A.Q

RETURNS POLICY

At WPN. Active Wear we have no problems if you want to return an item.

  • You can return any garment for a full refund if it is within 60 days of receiving your original order.
  • The Customer cannot return any goods purchased or seek a refund on goods which are sale items or which were purchased at a discounted price.
  • The amount refunded will be the price paid when purchasing the garment. Sale items cannot be returned.
  • The refund will be processed within one working day once the returned goods have been received.
  • The cost of shipping the return item/s will be deducted from your refund.
  • If you have purchased a garment that needs to be swapped due to size or colour, the buyer will send the goods back at their own expense and once the order has been received WPN. will deliver the new garment/s right away.
  • International orders may be returned using any method of your choice, at your expense. We recommend using a traceable and insured service.
  • Refunds for international customers will occur once the goods are received.
  • It is a legal requirement that WPN. declare the full value of goods (not including shipping charges) on all packages delivered outside of Australia. Shipments may be subject to import duties and taxes which are levied once a shipment reaches your country.
  • It is a criminal offence to falsify the details on this form. We cannot inaccurately describe the contents, claim a lower value or mark as a gift. Please do not ask us to do any of the above.
  • The purchaser must cover any additional charges or fees for customs clearance. Unfortunately we have no control over these charges and cannot predict what they may be. We are unable to reimburse any costs incurred regardless of the circumstances.
  • Please make sure you return the goods in the same condition you received them in. We are happy and willing to accept all garments returned, however, if they arrive in a poor condition we might have to send them back to you.
  • The goods are your responsibility until they reach our warehouse, so please make sure they are packed securely so they do not get damaged. Please also ensure you send the goods with a tracking number, otherwise we will not take responsibility if the goods never arrive at our warehouse.
  • Our return address is: 2/328 Scarborough Beach Rd, Innaloo. Perth, Western Australia 6018

PAYMENT

WPN. Active Wear accept the following methods of payment:

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SHIPPING & HANDLING

  • Express Shipping within Australia is FREE for orders over $80.
  • Shipping overseas may take 2 – 3 weeks for you to receive your goods.

 

Spend Up to $100 $100 – $199 $200 – $399 $400 and over
Australia $10 Free Free Free
International $20 $20 $15 Free

 

STANDARD DELIVERY TIMES

Within Australia: 4 – 5 working days (Allow up to 10 working days during a sale)

International: 14 – 21 working days

*Pack & Track International available to UK, USA, New Zealand, Singapore, Germany & Ireland

*Registered Post International available to over 190 countries with signed delivery at most destinations

SIZING

WPN. Active Wear has gone to great lengths to ensure the sizing is consistent throughout the entire range.
Please see the chart below for measurements.

If you have any specific questions on sizing please contact us

 

HOW TO MEASURE

1 – CHEST
Measure straight around the fullest part of the chest, arms down.

2 – WAIST
Measure around the narrowest point.

3 – HIP
Stand with feet together and measure around the fullest point of the hip, keeping the tape parallel to the floor.

4 – INSEAM
Measure the inside of your leg from the crotch to the anklebone.

 

CHOOSING THE RIGHT SIZE

In cases where your body measurements are between two sizes, go with the smaller size for a tighter fit and the larger size for a looser fit.

Bottom fit: If your body measurements for hip and waist result in to different suggested sizes, order the size from your chest measurement.

Top fit: If your body measurements for chest and waist result in two different suggested sizes, order the size from your chest measurement.

GIFT VOUCHERS

WPN. gift vouchers can be purchased to send to your family and friends. If you are after a last minute gift for a valued family member or friend why not purchase an on-line gift voucher. If it’s a physical gift you want to send to someone, you can also purchase a physical gift voucher that WPN. will send to the address provided.

 

HOW DO I USE THE GIFT VOUCHER?

Every gift voucher will have a unique code on it. When you are checking out and paying for the garments you have chosen, you will be asked to enter the code and the value of the gift voucher will be deducted from the purchase price.
If you have any questions on the gift vouchers please contact us

SPONSORSHIP

WPN. Active Wear is very excited to be sponsoring and collaborating the athletes mentioned on Athletes page. If you are after sponsorship or support please contact us and we can answer any requests that you may have.