Terms of service
Terms & Conditions
Wpn. Pty Ltd does not accept liability for any loss or damages caused by this website, or any website linked to this website.
Wpn. Pty Ltd reserves the right to refuse or cancel an order at any time without giving a reason. We will make all reasonable effort to contact the customer using the details provided and all received monies will be refunded using the method received.
WPN. website wpnwear.com offer online purchasing. Orders via phone, fax or email will not be accepted.
On the WPN. website wpnwear.com) the nominated currency used for all transactions is Australian Dollars (AUD$).
All prices displayed on the WPN. website (wpnwear.com) will be in AUD$ and be inclusive of GST (Australian domestic Goods and Services Tax).
GST (Australian domestic Goods and Services Tax).
All Australian domestic customers and deliveries sent to Australian delivery addresses from the WPN. Website (wpnwear.com) will be subject to Australian GST.
The rate of Australian GST is 10%.
When Australian goods are exported (sent to a delivery address outside Australia) then the GST component of the price will be removed and the export price will be exclusive of GST.
WPN. will publish or display the current shipping rates on the websites as applicable.
Shipping rates may vary or be waived as part of promotions or sales on the website and the part or fully discounted shipping may cease at any time at the discretion of WPN.
WPN. reserves the right to change any or all of the following, at any time:
-Shipping rates charged to any destination;
-Carrier or shipping provider.
SHIPPING WITHIN AUSTRALIA
Online orders for delivery within Australia are dispatched daily and usually arrive within 3 – 5 business days from dispatch for standard postage and 2 – 3 business days for express postage.
Shipping rates for deliveries within Australia are:
• $9 standard postage on orders under $100
• Free standard postage on orders $100 or more.
• $12.5 express postage on orders under $100
• $7.5 express postage on orders $100 or more.
Universal Gift Cards are financial instruments, which are provided as a free service. Therefore WPN. does not consider Gift Cards as goods and they do not contribute towards the calculation of free shipping within Australia.
WPN. ships to most* destinations around the world via DHL or Australia Post and may take up to 5 – 10 business days from dispatch for standard postage and 3 – 5 business days for express postage. DHL are not able to deliver to PO Box addresses, when placing your order please provide a physical postal address.
WPN. does not accept any responsibility for customs delays, duties or taxes that may apply in the destination country.
International customers will need to check with their local customs office in regard to what, if any, duty you may be liable for when the order arrives.
Shipping rates for international deliveries are:
• $10 standard international postage on orders under $40
• Free standard international postage on orders $40 or more.
• $15 express international postage on orders $40+
• Free express international postage on orders $120 or more.
Please note this is transport costs only and does not cover any import liabilities that may be applied by the Government of the destination country.
By confirming a purchase you are accepting responsibility for all Customs Charges incurred. You will be importing goods into your destination country. WPN. wishes to remind you that as the importer of goods you are legally responsible for any and all taxes, duties, and charges by your Government.
WPN. does not have any control over customs charges and are unable to advise what they will be, as it is based on your own countries regulations & compliances. If you are concerned about what charges you may be liable for, please check with your local customs office before proceeding to checkout. All charges are to be paid by the customer on delivery of order.
Under no circumstance will WPN. accept any orders back due to rejection of customs charges. Orders cannot be returned to the sender.
*If the destination of your country is part of our shipping provider's exclusion zone you will be notified by our team and your order refunded.
DISPATCH OF ORDERS
Orders are normally dispatched within 1-3 business days of Order Confirmation subject to all ordered items being in stock.
WPN. will endeavor to search in-store for styles if they are not available in the online store warehouse.
If any items cannot be fulfilled from your order we will contact you via email.
ACCEPTANCE OF GOODS
On receiving the order the customer is responsible for inspecting the goods for fault or damage.
Should the items ordered not be of acceptable quality, it is the customer’s responsibility to notify Wpn. Pty Ltd, as soon as possible. Please see the Returns & Exchanges Policy for more information.
Wpn. Pty Ltd reserves the right to change prices without notice.
All prices and orders are displayed and processed in Australian Dollars (AUD) and will include Goods and Services Tax (10% GST) for all orders being delivered within Australia.
Customers having orders delivered outside Australia are exporting the goods and therefore shall not subject to the GST and this component will be removed automatically prior to final calculation for payment.
Gift Vouchers are treated by WPN. as a financial instrument for payment for goods and services and operate on a deposit/withdrawal system as per industry-standard practices. This means that WPN. Gift Vouchers are provided as a free service to customers and do not constitute a purchase of goods and do not contribute toward the calculation of shipping costs or discounts.
WPN. Gift Vouchers are not considered as goods or services with a retail price and therefore:
-They do not include GST;
-They cannot be discounted and are not subject to any discounts.
All promotional coupon codes are subject to specific terms and conditions. If not otherwise stated coupon codes are valid for a single-use per user and can not be used in conjunction with any other promotional offer or sale item. Coupon codes can not be redeemed for cash and are not valid on $0 orders when coupon code is used.
RETURNS OR EXCHANGES
We understand selecting the right style and size online can be a difficult one. For this reason, we welcome an exchange, credit note or full refund on online orders within 30 days of purchase provided the tax invoice can be produced, the original tags are attached and items are returned in unworn condition.
The ‘Exchange & Return Form’ must be completed and returned with your garments.
Click Here to fill out an Exchange & Return Form.
Enclose your receipt and merchandise to:
WPN. PTY LTD
2/328 Scarborough Beach Rd, Innaloo
PERTH W.A. 6018
WPN. reserves the right to determine whether a product is faulty and conduct a production and quality check. If deemed faulty by WPN. a replacement item will be shipped where possible subject to stock availability or a credit note issued. A response for Faulty Claims will be received within 48 hours of the garments arrival at the WPN. Head Office.
a) WPN. will not be held responsible if there is a delay in delivery.
b) Customers will be responsible for the shipping parcel and labels for the return.
c) For faulty or damaged goods, please include a copy of your postage receipt. If the product is deemed faulty after review we will then credit the cost of the postage back to you.
d) You need to send the original or a copy of the receipt with you order.
e) In the event that your product is lost in transit, WPN. will not be held liable and therefore recommends that you send all returns via Register Post.
f) We ask that you allow 7 business days from the day your return your package for your account to be credited.
Orders can not be canceled or amended once placed and you have received your order confirmation.
Please follow the returns and exchange process if you wish to make changes to your order.
In the event that an item is listed at an incorrect price or with incorrect information, Wpn. Pty Ltd reserves the right to withdraw an item from sale and to refuse or cancel orders.
Wpn. Pty Ltd will make all reasonable efforts to contact the customer using the details provided and all received monies will be refunded using the method received. This means that the credit card used to purchase the goods would be the destination of any credit that may be applicable.