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BLACK FRIDAY FAQs
Black Friday 2023
What's on sale
Everything and New products you haven't see before.
Is there a discount Code for the Black Friday Sales?
Not this year, the product prices will be marked down.
How long will delivery take?
Our dedicated team are working around the clock to get your order out in a timely manner during this high volume period. Please be prepared for dispatch delays of up to 7 days during the peak of Black Friday and Christmas season. We’d love to guarantee no delays but we receive thousands of orders during this time. Keep in mind, once your package leaves our warehouse with Aus Post, it is subject to their delivery schedule, there may be delays during holiday season that are out of our control.
Can I change my order after it has been placed?
Our customer service team will have limited ability to change orders due to volumes of sales. Please reach out to us we will try out best to support your request.
Can I use a discount code from one of your ambassadors or that I received earlier in the year?
During sales period all discount codes are disabled. PS the black friday deals are better!!
How do I track my order
1. Our self-help chat service function "Track your Order" in our website chat app.
2. Click the order status URL in your order confirmation email.
Can I return a sale item?
All sale items are final sale. This applies to any items purchased on sale during our Black Friday Event 2023 and cannot be returned unless deemed faulty or damaged.
Can I get the price difference refunded if the item I bought is further reduced days later?
Sale prices may vary across different styles & colours and are subject to change at any time throughout the sale period. We are unable to refund any price differences. Prices are only valid at the time of purchase. Sorry, legend.
Can I save my cart?
Adding an item to your cart does not reserve or hold the items whilst you are shopping. This means the item can still be purchased by other customers before you checkout and complete your order. We suggest planning ahead of time. Be quick stock is limited!